Privacy Policy
Last updated: September 2026
Flor Pelvic Therapy (“Flor Pelvic Therapy,” “Flor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information through our website, florpelvictherapy.com (the “Website”), and in connection with scheduling, communicating with, and providing services to our clients.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
Visit or use our Website
Contact us
Request information about our services
Schedule an appointment
Complete appointment or intake forms
Upload documents or information related to your care
Communicate with us by email, phone, or text
Make or authorize a payment for services
Depending on how you interact with Flor Pelvic Therapy, information we collect may include:
Name
Email address
Phone number
Date of birth
Appointment information
Payment or billing information
Information about your health, symptoms, medical history, pregnancy, postpartum experience, or pelvic health
Information contained in intake forms, questionnaires, or documents you submit
Other information you voluntarily provide to us
2. Health Information and Protected Health Information
Because Flor Pelvic Therapy provides occupational therapy and pelvic health services, we may collect health information that is protected under the Health Insurance Portability and Accountability Act (“HIPAA”) when HIPAA applies.
Protected health information (“PHI”) may include information about your health, healthcare services, or payment for healthcare that identifies or could reasonably be used to identify you.
We use and disclose PHI as permitted or required by applicable law, including for:
Treatment — providing, coordinating, and managing your care
Payment — processing payment for services
Healthcare operations — carrying out necessary administrative and business activities related to providing healthcare
Appointment management and reminders
Compliance with legal or regulatory requirements
Other purposes permitted by HIPAA or applicable law
Uses and disclosures of PHI that require your written authorization will be made only with your authorization, unless otherwise permitted by law.
Flor Pelvic Therapy does not sell your PHI.
A separate Notice of Privacy Practices provides additional information about how your PHI may be used and disclosed and your rights regarding your health information.
3. Website Information
When you visit our Website, certain information may be collected automatically by Squarespace or other website technologies.
This may include:
IP address
Browser and device information
Pages visited
Date and time of your visit
Referring website
General information about how you interact with our Website
This information may be used to operate, maintain, secure, and improve our Website.
Website Contact Forms
General Squarespace website contact forms are not intended for the collection or transmission of protected health information (PHI).
Please do not submit detailed medical information, medical records, or other sensitive health information through a general Website contact form.
If you need to provide health information to Flor Pelvic Therapy, please use the secure scheduling or intake process provided to you.
4. Appointment Scheduling and Intake
Flor Pelvic Therapy uses Google Workspace and associated scheduling tools to manage business communications and appointment scheduling.
Where applicable, Flor Pelvic Therapy will configure and use Google Workspace services in accordance with Google’s HIPAA requirements and applicable Business Associate Agreement (“BAA”).
Appointment information may include:
Name
Contact information
Appointment date and time
Type of service
Other information necessary to schedule and manage appointments
If health information is collected as part of the scheduling or intake process, Flor Pelvic Therapy will use an appropriate HIPAA-enabled system and safeguards designed to protect that information.
Detailed health information is not intended to be collected through standard public-facing Website forms.
5. Google Workspace
Flor Pelvic Therapy uses Google Workspace for business email, scheduling, document storage, and other business functions.
Where Google Workspace is used to create, receive, maintain, or transmit PHI, Flor Pelvic Therapy will use applicable Google Workspace services in accordance with Google’s HIPAA implementation requirements and applicable Business Associate Agreement.
Google Workspace may be used to maintain business and client-related documentation, including healthcare information, when appropriate safeguards and configurations are in place.
Flor Pelvic Therapy limits access to client information to the extent reasonably necessary for providing services and operating the practice.
6. How We Use Your Information
We may use personal information to:
Respond to inquiries
Schedule and manage appointments
Provide occupational therapy and pelvic health services
Maintain healthcare records
Process payments
Send appointment reminders
Coordinate care when appropriate
Maintain business and administrative records
Improve our services and Website
Protect the security of our systems
Comply with legal, regulatory, and professional obligations
We do not use PHI for marketing purposes when HIPAA requires your authorization.
7. How We Share Your Information
We do not sell, rent, or trade your personal information. Flor Pelvic Therapy does not sell your personal information to advertisers, data brokers, or other third parties.
We may share information with trusted service providers that help us operate Flor Pelvic Therapy and provide services to you, including providers for:
Appointment scheduling and intake
Secure business email and document storage
Payment processing
Website hosting and technology
Accounting and professional services
These providers may access information only as reasonably necessary to perform services on our behalf.
When required by HIPAA, Flor Pelvic Therapy will enter into appropriate Business Associate Agreements with service providers that handle PHI.
Protected Health Information
Flor Pelvic Therapy does not sell your protected health information (PHI).
We use and disclose PHI only as permitted or required by applicable law, including for treatment, payment, healthcare operations, appointment management, and other purposes authorized or permitted by HIPAA.
We will obtain your written authorization when HIPAA requires authorization before using or disclosing your PHI for a particular purpose.
We do not use your health information to sell advertising or create a profile about you for advertisers.
We may also disclose information when required or permitted by law, including in response to valid legal process or to address certain safety, fraud, security, or regulatory matters.
8. Communications
We may contact you by email, phone, or text regarding:
Appointment scheduling
Appointment confirmations and reminders
Changes to appointments
Information related to your care
Administrative matters
Other communications you have requested
Electronic communications may involve some privacy and security risks. You may request a different method of communication when permitted by law.
If you separately opt in to receive marketing communications, you may unsubscribe from those communications at any time.
9. Cookies and Analytics
Our Website may use cookies and similar technologies to support Website functionality and understand how visitors use our Website.
Third-party services integrated with our Website may also use cookies or similar technologies.
You may be able to control cookies through your browser or through available Website privacy settings.
We do not intentionally use Website analytics or advertising technologies to collect or disclose PHI through the public-facing Website.
10. Third-Party Websites
Our Website may contain links to third-party websites or services.
These may include appointment scheduling, payment, social media, or other external services.
Flor Pelvic Therapy is not responsible for the privacy practices or security of third-party websites that we do not control. We encourage you to review the privacy policies of any third-party services before providing information.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include secure accounts, access controls, authentication measures, encryption, and appropriate configuration of the technology platforms used by Flor Pelvic Therapy.
No electronic system or method of transmitting information can be guaranteed to be completely secure.
If we become aware of a security incident involving personal information that requires notification under applicable law, we will provide notice as required by law.
12. Data Retention
Flor Pelvic Therapy retains personal information and healthcare information for as long as reasonably necessary to provide services, maintain appropriate records, comply with legal and professional obligations, resolve disputes, and fulfill other legitimate business purposes.
Healthcare records may be retained for periods required by applicable law and professional requirements.
13. Your Privacy Rights
Depending on the information involved and applicable law, you may have rights regarding your personal information and PHI.
HIPAA may provide you with rights including:
The right to inspect and obtain a copy of certain health information
The right to request an amendment to your health information
The right to request restrictions on certain uses and disclosures
The right to request confidential communications
The right to receive a paper copy of the Notice of Privacy Practices
The right to receive notification regarding certain breaches of unsecured PHI
To make a request regarding your health information or privacy, please contact Flor Pelvic Therapy using the information below.
We may need to verify your identity before processing certain requests.
Some information may be retained when required or permitted by law.
14. Colorado Privacy
Flor Pelvic Therapy is based in Colorado and provides services in Colorado.
We comply with applicable Colorado privacy and data-security requirements.
Certain Colorado privacy rights may apply depending on the circumstances and the type of information involved. Information protected by HIPAA may be subject to separate federal and state privacy requirements and exemptions.
15. Children’s Privacy
Our Website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the public-facing Website.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws.
When we make changes, we will update the “Last updated” date at the top of this policy.
We encourage you to periodically review this page for the most current information about our privacy practices.
17. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Flor Pelvic Therapy
Jessica Valadez, OTR/L
Email: hello@florpelvictherapy.com
Website: florpelvictherapy.com